Desktop Manageability and Security

Desktop Manageability and Security talks about the challenges common with Enterprise Desktops and how DSI helps address those issues.

Which challenges do we face with Enterprise Desktops?

Application compatibility is a fourfold challenge - (1) application to OS compatibility, (2) Legacy application compatibility (3) application to application compatibility (4) tools and guidance to accelerate deployment
PC manageability can be quite daunting as well. More than 70% of the total cost of ownership of a desktop is spent on operational activities associated with managing the PC, managing end users, hardware maintenance and repairs, provisioning and upgrading PCs, and software installations. With PCs so dispersed across an organization and with so many of them, IT struggles to keep track of those devices, keep them patched and updated, and troubleshoot connectivity issues.

There is a wide variety among the hardware. Every different hardware configuration requires a different disk image, and all of these images must be managed and updated.
Increasingly, there are substantial end user populations who conduct much of their computing remotely, either in home offices, or in small branch offices that may not have the same protections common to datacenters. A lack of control over enterprise desktops in those situations means that there is an increased risk from loss of confidential data, viruses, and potential threats from other malware. These security risks are compounded for companies with compliance concerns arising from regulations that require vigilance in protecting private information. Requirements in the U.S., EU, and elsewhere require safeguards to ensure the security and confidentiality of customer records and information. It is a challenge to control end users enough to reduce these risks.

Today more than ever, companies are being mandated to do more with the existing resources or even reduced resources. Desktop and user management must be able to scale to meet the needs of a rapidly evolving business environment and workforce. As conditions change, it is essential that businesses think strategically about desktop management to ensure that their workers get the resources they need to efficiently do their jobs. Regardless of where they are located, it's practically guaranteed that workers will need IT support at some point. IT needs to be in a position where they can provide their users with high levels of service.

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What is the DSI proposed solution to the above mentioned challenges?

DSI introduced Virtual Desktop Infrastructure (VDI). VDI is an integrated desktop virtualization solution that delivers enterprise-class control and manageability with a familiar user experience. VDI, built on industry leading and proven virtualization platform, provides new levels of efficiency and reliability for your virtual desktop environment.
This comprehensive desktop virtualization solution lets you replace traditional PCs with virtual machines that you can manage from the data center in order to:

- Extend powerful DSI Infrastructure 3 capabilities - With VDI, you get the proven DSI Infrastructure 3 software such as desktop business continuity, high availability and disaster recovery capabilities that until now were available only for mission-critical server applications.
- Streamline desktop management to reduce operating costs and increase control - Organizations worldwide use VDI to streamline desktop management, increase security, and reduce costs. Using VDI, the time it takes to deploy a desktop is typically reduced to minutes, optimizing the value of IT resources and getting end users productive faster.
- Deliver complete desktop environments with greater application compatibility - With VDI, end users get a complete, unmodified virtual desktop that behaves just like a normal PC. There is no change to the applications or desktop environment, no application sharing and no retraining required. Administrators can allow users to install applications, customize their desktop environment and use local printers and USB devices. Users also get better support with VDI because Help Desk technicians can perform tasks in the data center that would normally require an in-person visit.
- Virtual Desktop Manager (VDM) - VDM is an enterprise-class desktop management server that securely connects users to virtual desktops in the data center and provides an easy to use web-based interface to manage the centralized environment. It is a flexible and intuitive desktop management server enabling IT administrators to quickly provision and tightly control user access. With these operational and security savings, customers realize a significant return on investment from their VDI deployments.
- ThinApp - As part of an Enterprise Desktop Solution, ThinApp enhances the benefits of a VDI implementation. ThinApp provides application virtualization in both virtual and physical environments, enabling customers to deliver and deploy applications more efficiently, securely, and effectively. On its own VDI offers customers a tremendous opportunity to streamline and simplify desktop management, and the addition of ThinApp takes this benefit even further, making the process of installing, upgrading, and patching, software much easier. In addition, ThinApp's technology results in sharply reduced costs in a VDI implementation due to reduced storage requirements by making it possible to stream applications over a network instead of having to store them on a user's PC.

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What is ACE?

A new product from DSI stands to parlay its profitable virtualization technology into the growing enterprise desktop management and security space. Assured Computing Environment (ACE) allows IT administrators to easily provision secure, preconfigured, standard PC desktops to remote workers, telecommuters, offshore developers and contractors. As opposed to other thin-client approaches, ACE lets customers apply corporate policies to a virtual machine containing an operating system, enterprise applications and data, creating an isolated and secure environment. The product enables centralized, secure management of desktops, allowing IT managers, for example, to use its virtual rights management technology to control and secure the entire ACE desktop life cycle, including security settings, network settings, system configuration and user-interface capabilities.

Please note that VDI and ACE are not integrated today. However, they share a consistent set of benefits: manageability, end user control, and a familiar user experience. They also share a common underlying technology as they are both driven from leveraging virtual machines.

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Overall, what does the technology of Desktop Optimization Package do to manage desktops?

- Improving PC manageability and driving down TCO (Total Cost of Ownership) by eliminating time-consuming processes, centralizing desktop management, and better managing software assets.
- Quickly deploying and benefiting from the latest Microsoft software applications.
- Improving end-user uptime by ensuring that productivity impact is reduced during deployments, upgrades or patching and minimizes downtime from PC problems.
- Reducing IT burden by enabling end-users to automatically get approved applications and the newest software versions without local desktop intervention, and by quickly monitoring, diagnosing, fixing and preventing PC problems.
- Effectively managing software asset inventory to ensure compliance and optimize IT budgets.
- Enhancing desktop control and stability through centralized control of application permissions and simple change management and rollback of Group Policy.
- Transforming static environments into a dynamic, services-oriented infrastructure that more easily accommodates future changes.

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